Nemith Volvo

February 1, 2012

Mark Nemith
Nemith Volvo
962 New Loudon Rd. Route 9
Latham, NY 12110

Dear Mark:

As President and CEO of Volvo Cars of North America, it gives me great pleasure to inform you that your dealership has earned the 2011 Volvo President's Club award.

This distinction is granted each year to an elite group of Volvo retailers in the U.S. who have exemplified our Volvo brand values by providing exceptional customer service. At the same time, these retailers have achieved key business objectives related to vehicle and parts sales.

At Volvo, our mission is to design, build, and deliver cars for a better life  for our customers, and the people important to them. While 2011 was a challenging year for the automotive industry, Volvo finished 2011 strong with seven consecutive months of year-over-year growth, helped by leadership from dealerships like yours. Your dedicated efforts in providing a premium customer experience  even in a challenging business environment  are essential for our mutual success.

Let's begin 2012 with continued enthusiasm..

Congratulations on an outstanding 2011!

Sincerely,

John Maloney
President and CEO
Volvo Cars of North America LLC